All orders are dispatched and delivered* on working days only (normally Monday to Friday). Any orders placed over the weekend or on national holidays will be dispatched the following working day.
Please also note that we cannot deliver to PO Box addresses.
Please also ensure that you include your phone number when completing your order so that we can contact you if there is a problem. Please also note that the tax on your order has been estimated – the actual charges will be calculated upon shipment of your order and may vary slightly.
Slendertone offers a range of delivery options:
- These will be shipped via USPS - you should receive your order within 7 to 10 business days.
- Your order will be processed as a priority by your distribution center and shipped via FedEx. You should receive your order within 3 to 5 business days.
- Your order will be processed as a priority order by your distribution center AND it will ship via FedEx next day. You should receive your order within 1 to 2 business days.
- The S & H charges will be determined at checkout depending on the value of your order.
- We will send you order and shipping confirmations as your order is processed to allow you to track the progress of your order.
Upon receipt of your order, we will pre-authorize your card for the full value of the order. This means that we will ask your card-issuer to place a reservation on the funds in your account on our behalf. Once we process and ship your order, your card will be charged. Refunds are always made to the account that was used when placing the order. We therefore recommend NOT using gift cards to place your order.
We are so confident that you are going to love your Slendertone product, that we give you a full 60 day money-back guarantee (less S&H) on all products purchased through this website (excluding GelPads), starting on the day that you RECEIVE your order. It can take a few weeks of regular use before you start seeing the benefits of using a Slendertone product, so use as much of the guarantee period as possible to see the positive effect.
If you do wish to return your order for any reason, simply call us on 1-800-551-2443 BEFORE the end of your 60 day money-back guarantee period and request return authorization. Please note, orders returned without authorization from Customer Service may be refused and may not be eligible for refund.
PLEASE NOTE: You can only order from this website if you are a resident of the United States of America and Canada. For a list of our approved retailers call our Customer Care Line on 1-800-551-2443.