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FREQUENTLY ASKED QUESTIONS

Slendertone products are suitable for use by all adults. However, as with all forms of exercise, some care is needed when using them, so please bear in mind the points below and do not use Slendertone products if:

  • You have an electronic implant (eg. cardiac pacemaker or defibrillator) or suffer from any other heart problem
  • You are pregnant
  • You suffer from cancer, epilepsy or are under medical supervision for cognitive dysfunction
  • You are connected to high-frequency surgical equipment

Will Slendertone products cause muscle soreness?

When to replace the pads on my Slendertone product?

The stimulation is uncomfortable. How can I improve this?

The pads won't stick to the belt even though they are fairly new. Why is this?

I can feel a tingling in my legs during a session. What should I do?

My skin is red after a session. Why?

My waist muscles are exercising but not my stomach muscles. Why?

My stomach muscles are exercising but not my waist muscles. Why?

Can you use the Abs belt whilst doing sit-ups?

Can I use the Slendertone belt to treat muscles weakened from lack of use due to injury?

Can I use the Slendertone belt for post natal exercise?

Can I use a Slendertone Belt if i have a belly button piercing?

I am getting an error message on my Slendertone belt?

 


Will the product cause muscle soreness?

As with all exercise some muscle soreness can be expected. Use a low toning intensity on your product if you are experiencing muscle soreness.

 

How do I know when to replace the pads?

If the signal is weakening, even though the batteries are still OK, it usually indicates that the pads are worn and need replacing. Check this by inserting new batteries and/or adjusting the belt to ensure correct positioning. In addition, if the controller's display shows a flashing triangle, does not allow you to increase the intensity above level 3 or you experience an unpleasant feeling when wearing the pads, these are also signs that your pads need replacing.  Slendertone replacement pads are designed to last approximately 20-30 sessions of 30 minutes, or, 4-6 weeks depending on usage, but you should always refer to your product's instruction manual regarding pad usage.

Replacement pads can be purchased on our official website and you will be able to save up to 30% if you buy 3 or 6 sets of Abs gel pads >>  buy Slendertone replacement pads for all products or by contacting Slendertone Customer Services

 

The stimulation is uncomfortable. How can I improve this?

Ensure the pads are correctly positioned and pressed firmly against your skin. Tighten the belt around your waist. Remember to switch off your unit before repositioning the belt. In addition, check the intensity and if it s too high reduce it so that the muscle stimulation is more comfortable for you.

 

The pads won't stick to the belt even though they are fairly new. Why is this?

Ensure the patterned side of each pad is placed on the belt. The black side of the pads goes onto your skin. Press the edges of each pad very firmly onto the belt before and after each session. Moreover, check if the plastic covers that preserve the pads have been removed.

 

I can feel a tingling in my legs during a session. What should I do?

This indicates that the pads are over your hip-bones. Moving the two smaller pads upwards and inwards on your waist (i.e. towards the centre of your body) should prevent this. Remember to pause or switch off your Slendertone controller before adjusting the product or pads.

 

My skin is red after a session. Why?

Some skin redness after a session is natural. It is partly due to an increase in blood-flow and should fade after the treatment. It can also occur due to the pressure of the stretched belt. You should not be concerned about this, but should only wear the belt during a session. If it is excessive, you may have the intensity too high. If the problem persists, you should contact us on the Customer Service number.

 

My waist muscles are exercising but not my stomach muscles. Why?

Move the large pad down slightly. If this doesn't help, move the small pads to a smaller figure size setting and/ or increase the intensity.

 

My stomach muscles are exercising but not my waist muscles. Why?

Pause the programme and reposition the central pads slightly higher on your stomach. If this doesn't help, move the 2 smaller pads to a larger figure setting on the belt (away from the central pad).

 

Can you use the Abs belt whilst doing sit-ups?

Yes, you can use the abs belt whilst doing sit ups. We recommend that you complete the sit up when you feel the stimulation coming on.

This combined approach is likely to deliver even better results as your muscles are working harder whilst doing a voluntary workout as well as working via EMS (electrical muscle stimulation). We advise that you start off with an intensity that's a little lower than you're used to doing as the combined approach will be a bit harder on your abs during your work out.

 

Can I use Slendertone belt to treat muscles weakened from lack of use due to injury?

Yes. The unit may be used for the alleviation of or compensation for injury. Consultation with your doctor or physiotherapist is required to establish a rehabilitation programme with your belt, which would safely provide improvement to the strength and tone of the abdominal muscles.

  

Can I use the Slendertone belt for post natal exercise?

Yes, but you must wait a minimum of 6 weeks after childbirth before you begin using it and you must consult your doctor first.

If you've had a Caesarean in the past 3 months, consult your doctor for approval before using the belt.

 

Can I use a Slendertone Belt if i have a belly button piercing?

We advise that you should remove your belly button piercing before using any Slendertone abs products.

 

I am getting an error message on my Slendertone belt?

If you are getting a flashing triangle on your belt please go through the below troubleshooting guide, if the problem persists then please call us on 0345 070 7777

Step 1: Check if the pads need replacing - The pads last between 20 and 30 sessions. If more than approx 30 sessions, one month or excessive usage (e.g. more than 40 mins per day) – the pads will need replacing.

Step 2: Check the controller - The rechargeable battery needs to be charged for 2 and 3 hours.  Please charge it that amount of time even if the display shows you that the battery is full before.  The rechargeable battery needs to be replaced when it does not take the charge anymore.

Step 3: Check the belt is set-up properly - 

  • Take off the pads and wipe the metal studs underneath them with a clean dry cloth.
  • Place the pads on the belt. Check the patterned side of the pads is in contact with the belt
  • The metal studs are fully covered by the pads
  • You have removed ALL the plastic covers from the pads
  • Press the pads firmly onto the garment.
  • Put the product on, ensuring that the pads are positioned correctly on the body, and adjust until stimulation is comfortable.

If you have an error message: E002, E003 or E004:

  • Turn unit off and then back on again.
  • If problem persists, replace batteries with good quality alkaline batteries.